Here is a short video description in 5 sentences: This course, Practical Help Desk by TCM Security, provides an introduction to the help desk industry and covers various topics such as IT fundamentals, computer hardware, software, virtualization, Windows, Linux, networking, remote support, ticketing, security, and active directory administration. The course is designed for individuals who want to learn about the help desk role and prepare themselves for a career in IT. It includes hands-on labs and covers the core foundational skills and prerequisite knowledge needed for more advanced courses. The course curriculum is divided into several sections, including an introduction to IT, computing fundamentals, computer hardware, software, virtualization, Windows, Linux, networking, remote support, ticketing, security, and active directory administration. By completing this course, students will gain a comprehensive understanding of the help desk industry and be well-prepared for a career in IT.
Introduction
The video introduces a course on practical help desk by TCM Security. The instructor, Andrew Bellini, welcomes viewers and thanks them for choosing to take the course. He explains that this is an entry-level course with no prerequisites, designed to prepare students for an IT position like a help desk technician or analyst.
Key Facts
- The course covers 10 hours and 30 minutes of material from the full 17-hour course.
- There are no prerequisites for taking the course, making it suitable for beginners.
- The course is available entirely free on the TCM Security Academy with no credit card required.
- Andrew Bellini has a background in engineering and is a licensed professional engineer in Canada.
- He has experience working as a project and support coordinator, electrical engineer, technical trainer, and software developer before joining TCM Security.
- The course covers topics such as IT fundamentals, computing, desktop and laptop hardware, operating systems, virtualization, Windows, Linux, networking, remote support, ticketing, security, and active directory administration.
Conclusion
The video concludes with Andrew Bellini thanking viewers for watching the introduction to the course. He encourages them to take notes throughout the course and introduces the TCM Security Discord server as a resource for community support and discussion. The next lessons will cover IT fundamentals, computing, and desktop hardware in more detail.
