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Shopify experienced a significant outage that hindered merchants’ ability to process transactions during Cyber Monday. The company swiftly identified and resolved the issue affecting login systems and point-of-sale tools. This disruption occurred during a critical shopping period, highlighting the platform’s vital role in U.S. e-commerce. Shopify’s status page confirmed the problem stemmed from its authentication process, with recovery efforts ongoing. Affected merchants faced extended support wait times as the company addresses the incident.
Key facts
- Shopify’s outage disrupted transaction processing for merchants during Cyber Monday, a peak online shopping period.
- The technical issue originated from Shopify’s login authentication flow, impacting both account access and POS systems.
- Shopify handles over 10% of U.S. e-commerce transactions, underscoring the outage’s widespread impact.
- Downdetector reported approximately 4,000 user-reported issues linked to the platform’s downtime.
- Shopify is monitoring recovery progress and advising merchants about delayed support response times.
