Source of this article and featured image is TechCrunch. Description and key fact are generated by Codevision AI system.
Uber is testing in-app video recording for drivers in India to address misconduct claims, following reports of rider threats and false complaint risks. Drivers in Delhi-NCR regions face pressure from passengers demanding route changes, with some facing account penalties for refusing. The feature aims to provide evidence during disputes but raises concerns about Uber’s support for drivers in rider-related conflicts. The pilot, launched in May, is active in 10 Indian cities and includes encrypted storage of recordings. Riders receive notifications when video recording is enabled, with data automatically deleted after a week unless shared.
Key facts
- Uber is piloting in-app video recording for drivers in 10 Indian cities to address misconduct claims.
- Drivers report facing threats from riders, including demands to alter routes and risks of false complaints.
- Recordings are double-encrypted, stored locally on devices, and inaccessible to Uber unless shared by users.
- Riders are notified when video recording is active during trips, with data deleted after a week if not shared.
- The feature expands Uber’s existing in-app audio recording tool, initially tested in the U.S. in 2022.
